Frequently Asked Questions :
How soon can you visit?
Engineer visits are arranged at mutually convenient times usually within 7 working days of your booking.
Appointments are made during weekdays between 08:30 and 17:00, under certain circumstances evening and weekend calls may be made.
A Priority Callout is available as an upgrade option for an additional £40.00, which will guarantee you a slot on the next available route typically within 2 working days.
We will contact you by phone and/or email to agree a convenient time and date.
What will it cost?
The prices for a diagnosis visit are shown by postcode area.
If it is possible to repair your machine during the diagnosis visit, we will do so and these type of repairs will typically add £20.00, plus parts (if parts are required).
If new parts need to be ordered then we will ask you to pay for the diagnosis, then we will quote you a fixed price for the repair.
It may take us a few days to get a fixed price confirmed especially if we need to place enquiries with our suppliers.
However, we can normally give you an estimate on the day of the visit.
What if new parts are needed?
No problem! We take care of all the details for you, including ordering of parts and arranging a time to return and fit them.
What if I decide not to have it repaired?
You are not under any obligation to have the machine fixed! In this case, you will be charged just for the diagnosis visit.
When do I pay?
Payment is due on, or before the day of the visit, and can be made by cash or cheque.
Can I cancel the visit?
You can cancel the booking at any time.
All we ask is that you give us as much notice as possible if you change your mind!
However if you cancel on the day of the visit, or have asked us to order parts for you prior to cancelling, then you may still be liable for the cost of these parts, and the call out.
Do I need to wait in all day for your Engineer?
We group appointments into geographical areas and our Engineers' routes are managed to ensure that we comply with road safety guidelines.
We will do our best to arrive within a 2 hour time slot of the alloted appointment, so there is no need to wait around all day.
What if the problem is not solved?
We will arrange for our Engineer to return, free of charge, if the problem is not solved.
There are no hidden charges and no hourly rates to worry about, what we quote you is what you pay.
What if the problem can't be fixed?
All faults can be fixed, but in some cases, it is simply not cost effective to repair a machine.
If we feel that you could be throwing good money after bad by having the machine repaired, then we will tell you and explain why.
If you decide that your machine is beyond economic repair, our Engineer may be able to help you find a suitable replacement machine to suit your work out routine and budget.
Is the repair covered by a warranty?
Probably one of the most important question to ask.
All parts we fit and our workmanship is covered by a full 3 month warranty.
Can you take my old machine away if I decide not to have it fixed?
If there is room on the van we will be happy to oblige, or may arrange with you, to collect at a future date.
We charge a minimum fee of £35.00 to cover our costs in dismantling and recycling your old machine.